The CTI Advantage Program

Implementation

Once you’ve made the decision to partner with Consolidated Technologies, Inc. (CTI), a comprehensive implementation program is initiated, including:

Proven Implementation Process System Engineering and Design Assurance Comprehensive Project Management Network Facilities Coordination Certified Installation/Professional Services On-site User and System Administration Training Post Implementation Maintenance and Managed Service Programs Continuing Education and Training

Installation

Outlined below are the critical stages of the installation process:

• The Avaya system is delivered to your company’s site, and all software is downloaded and tested.
• All desktop instruments are installed, programmed, designated and tested.
• Customer training for all station users and operators is conducted on actual desktop instruments.
• The system is cutover to your company’s specifications.
• The System Design Specialist will work with your company’s staff to answer any questions and to perform as-needed training.
• Re-training will be arranged if necessary.
• 30 days of post cutover support to ensure application performance and user satisfaction.

Service and Support

CTI is dedicated to providing the most outstanding service and support available in the industry. Your communication system is the life-line of your organization. It is the vehicle that connects you to your customers. So uptime and reliable system performance is critical. We continue to build a very strong, loyal customer base by providing prompt, courteous, expert service. While your Avaya system is state of the art and highly reliable, all products will require service from time to time. So why gamble with your most important business tool? We want you to be comfortable and understand our service policies and guarantees.

• Our service contract is all inclusive-parts and labor.
• You will be serviced by full-time CTI technicians that are fully certified on the Avaya product line.
• Non-emergency service calls will have a 24-hour response time-one business day.
• Emergency service calls will have a 3-hour response time.
• Our technicians are available 24/7.
• Every technician is equipped with a laptop computer, enabling us to dial into your system, perform remote diagnostics, and diagnose and correct an irregularity properly the first time.
• CTI is willing to stand behind its response time guarantees with penalty clauses.
• A unique CTI optional program will even cover Acts of a God!
• Guaranteed response time for moves, adds, and changes.

Customer Responsibility

As we have consistently stated, we consider our relationship a business partnership that will be mutually beneficial. Therefore, you play a vital part in the successful implementation of your communications system. Only through open communication and cooperation can we achieve our mutual goals. To successfully accomplish a timely and successful installation, the following needs to be in place:

• Appoint a single source of contact.
• Assist in the preparation of a detailed floor plan.
• Assist in the preparation of the software database for programming purposes.
• Provide the necessary number of dedicated 100V AC outlets.
• Provide access to the facility for the installation crew.
• Provide the space, timetable and employee attendance schedule for training.
• Provide detailed information for existing and new facilities.
• Provide extension list with names and numbers.
• Require that your staff treat the new equipment with respect.
• And above all: Instill in your staff a sense of excitement and enthusiasm about the extraordinary business tool in which you have just invested.

"I am extremely proud of our people and what we are able to accomplish on a regular basis. We work hard everyday to make sure that CTI remains an industry leader focused on our customers’ satisfaction and creating lasting partnerships with our customers." Kenneth Heitner CTI President

"I get so much satisfaction from the challenges involved in my installations because I work with the best engineers in the business. Their dedication, ability and work ethic truly amaze me." Katherine Passela CTI Sr. Project Manager